Frequently asked questions...
What do I need to bring to a workshop?
Materials-wise, just yourself! All materials are provided including an apron to wear. It is a good idea to bring your own whilst social distancing is part of our day-to-day living.
Can I bring food and drink?
Tea, coffee, soft drinks, biscuits will be available for all workshops and classes. If you are attending a full day workshop you will be advised to bring a packed lunch with you. Of course you can bring any drinks or snacks with you.
Do I need to be good at Art to do the workshops?
You will be amazed by how good you are! I am a very supportive, experienced Art teacher. I understand lack of confidence in art and the great thing is self-confidence is soon built so please do not be put off by how you view your skills or that awful art teacher who killed your confidence as a kid. If that was your experience you will be pleasantly surprised by how art teachers have moved on!
What is parking like at Marchpane Studio?
It's good. The studio is in suburban Bramcote on a quiet back street. There is room for two cars on my drive and then on-street parking is available although you may need to park around the corner or up the road a little bit. If you have any mobility needs then please let me know and I will make sure a drive space is free. If you are coming with friends car sharing is welcome when possible.
What is the address of Marchpane Studio?
NG9 near Bramcote Park & the Sherwin Arms pub is the information I put on the website so you can see the area. Once you book on to a course, class or workshop I will send an email with pre-course/class/workshop information and the address and directions are included then.
How are you planning for COVID-19 protection at Marchpane Studio?
Please see my Covid-19 precautions page for information about precautions I have put in place and how we can keep each other as safe as possible at Marchpane Studio and what to do in the event of needing to self-isolate.
If I have a voucher do I need to bring it with me?
Yes please. I have details of vouchers sold but it would be easier if you brought it along.
If my voucher is out of date can I still use it?
Vouchers are valid for one year from the date specified on the voucher at point of purchase, after that date they are no longer valid and can not be used. You can read Marchpane Studio Terms & Conditions here.
Can I return an order I bought online?
Any item you have bought can be returned within 14 days if you are unhappy with the purchase and a refund minus the cost of return postage will be actioned. Please email hello@marchpanestudio.co.uk in this instance. Vouchers are non-refundable.
Do you post orders abroad?
At the moment I only post to UK, Northern Ireland and the Channel Islands.
How much is postage?
Postage is free if you spend over £50. Standard postage is £1.99.
How long does delivery take?
I will post your item within 3-5 days delivery therefore soon after. I always try to package and post within 24 hours of receiving an order but sometimes it isn't possible to do it that fast!
Are you GDPR compliant?
Ok, you've got me, no one has asked me this yet! But it is a legal requirement and important I include this question because I DO collect your information in the course of running my small business. I take your privacy seriously. I assure you I will not share any of your details with any third party, ever. I have written a privacy policy which you can read here which has more information about how I am making sure I am GDPR compliant.
I have a question not mentioned here!
Please get in touch with me. You can click here to take you to my contact page.